Orlando villa, Florida
Emerald Island Resort
closest resort to Walt Disney World
3 miles to Disney
Emerald Island Palms
Booking Terms and Conditions
- Price includes use of utilities but NOT pool heating/jacuzzi heating (unless added to your booking), flights, car hire, holiday insurance etc.
- You are required to pay the owner a non-refundable deposit of £240 ($380), with the outstanding balance due 8 weeks before the arrival date. If you book less than 8 weeks before arrival date the full balance will be due immediately.
- Cancellation must be in writing by the party leader. In the event of cancellation, the following charges apply: 8 weeks or more prior to rental period - loss of deposit only, less than 8 weeks - 100% rental charge. For most reasons beyond your control, cancellations will be covered by your travel insurance.
- An additional refundable security deposit of £300 ($475) must be paid along with your final balance by you regardless of the length of your stay. This is to guard against any possible damage/loss/excessive cleaning to the property that is incurred during your rental period. This security deposit will be refunded immediately after your holiday on receipt of a satisfactory management report; no damage or major breakages.
- Animals/pets are strictly not permitted. If a pet has been in the home, there will be an automatic charge, to cover the cost of professionally cleaning all upholstery and to call in a pest control agency.
- In the unlikely event that due to circumstances beyond our control we need to make changes or cancel your booking, we will inform you as soon as possible, we reserve the right to cancel any bookings at any time, and will only be held liable to refund monies already paid by you the client.
- In case of ''force majeaure'' your booking may need to be terminated prior to the scheduled conclusion of your booking, This is unlikely to occur, although if the situation arises we will not be able to offer refunds. Your Travel Insurance may cover you for these events
- The owners cannot accept any responsibility for any loss or damage to your property, or for death, any injury sustained by any member of the party, howsoever caused.
- Do not allow unsupervised children to use the pool or jacuzzi. Items such as clothes, toys etc. must not be left in the jacuzzi.
- The pool safety fence must be kept erected at all times for the safety of children.
- The pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons.
- If you have requested pool heating, the temperature is subject to prevailing weather conditions, etc.
- Strictly no glass to be taken near poolside or used in the pool, plastic glasses are provided.
- All doors and windows must be closed whenever you are not in the property.
- The owners will not be liable for loss or delay occasioned by strikes, riots, political unrest, hostilities, war, terrorist activity, industrial disputes, fire, flood, technical/weather, problems with transport, aircraft grounding, closure of airports.
- We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date.
- YOU ARE AGAIN REMINDED OF THE ADVISABILITY OF TAKING OUT ADEQUATE TRAVEL INSURANCE FOR ALL MEMBERS OF YOUR PARTY.
- Check - in time after 4:00pm on arrival date.
- Check - out time before 11:00am on departure date. Failure to vacate the property by this time will result in additional charges.
- Rental charge includes the cost of clean on departure, extra cleaning above this will incur extra charge.
- Guests using our home are responsible for all damage and missing inventory items or loss occurring during their stay and the cost of repair/replacement - please note that guest liability in this respect is not limited to the security deposit amount.
- It is important that guests thoroughly check our villa on arrival and report any problems or deficiencies to the management company within 24 hours of arrival. Management company details to be provided on booking confirmation form and also available in the villa.
- Please note that, as Florida is a tropical State, insects such as ants and the like are occasionally inevitable, and are not cause for complaint. The villa is treated periodically as part of a pest and termite control programme, and professionally cleaned.
- The owners do not accept liability for any injury, damage or loss sustained by any member of your party or by any persons entering the home during your rental period.
- Smoking is not allowed in the villa. If you smoke you are advised to do so outside.
- Our management company reserves the right to remove occupiers from the premises (without refund) for breaching of the booking conditions.
- Access may be required during your stay by authorised personnel for maintenance.
- In the event of circumstances beyond our control requiring us to cancel a reservation, i.e. including Acts of God, civil disturbances, riots, flood, drought, fire and legislation, only repayment in full of any monies paid in respect of the reservation will be made. We will do everything in our power to find suitable alternative accommodation, however, we cannot accept liability whatsoever in respect to any loss or damage sustained by the hirer in these circumstances. This does not affect your statutory rights as a consumer.